Order Processing Time
Do understand that all of our candles are made at the time of purchase.
Please allow up to 14 days for processing.
ONLE by E does NOT except returns, only exchanges. Customer is responsible for shipping cost, UNLESS an error was made on our behalf.
Items must be returned in perfect condition, or the condition in which they arrived within 5 days of receipt.
If an item is damaged upon delivery, we ask that you email pictures of the damages to firstname.lastname@example.org. Please include pictures of the damaged item, as well as the packaging.
We will replace damaged items, or issue a credit on a future order. No refunds will be issued.